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Privacy Policy

Here at FitFab Therapy we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services that you have requested from us.

We are committed to protecting your and your family’s personal information when you are using any of our services. The Privacy and Cookies Policy relates to our use of any personal information we collect from you via the following services:

· Any FitFab Therapy Website that links to this Privacy and Cookies Policy

· Social media or official FitFab Therapy content on other websites

· Mobile devices

It also relates to our use of any personal information you provide us by phone, SMS, email, in letters and other correspondence and in person.

FitFab Therapy works hard to safeguard your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws and regulations concerning the protection of personal information including the current Data Protection Act 1998 and the General Data Protection Regulations introduced in May 2018.

In order to provide you will a full range of products and services, we sometimes need to collect information about you. You can trust us with your information – we have created this policy to help you understand what data we collect, how we collect it, what we disclose and how we use, store and transfer it.

Our Privacy Commitments:

· We will only collect, keep, use and share your personal data for legitimate business reasons, as outlined in our Privacy Policy, or if we are required to do so legally

· For as long as we keep your data we will work with you to keep it up to date and we will protect it with the appropriate security and safety measures

· We will be as transparent as we can with you on what personal data we collect, how we use it and how it will be processed

Remember you can email us at info@fitfabtherapy.com to update your privacy preferences. If you have any questions at all about our privacy or cookies policy you can contact us 24 hours a day, 7 days a week at info@fitfabtherapy.com

These policies apply to:

· All visitors to our website

· All prospective job applicants

· All clients who use our products or services

Who we are:

FitFab Therapy is a private multidisciplinary healthcare provider, established in 2016. We have a number of skilled therapists located across our clinics who all work closely together in order to achieve the best possible results for our clients’ condition. We are professional, modern and evidence-based practice and our integrated team mean we work with you and our colleagues with a holistic approach to get you better, quicker. We pride ourselves on our collaborative working practices between our therapists and our admin team. Our clinics are located conveniently in, Hertfordshire and Bedfordshire.

The products and services we offer include:

· Sports Therapy

· Sports massage

· Rehabilitation exercise prescription

· Nutritional advice

· Pre and Post-Natal Fitness

Compliance with Regulatory Authorities:

We regularly review our compliance with our Privacy and Cookies Policy. When we receive formal written complaints, we will contact the person who has made the complaint to follow up. We will also work with the appropriate regulatory authorities, including local data protection authorities such as the Information Commissioner’s Office (ICO) to resolve any complaints regarding the transfer of personal data. As a Data Controller who is processing personal information and who meets certain criteria, we are registered with the ICO. For further information regarding this please contact us via info@fitfabtherapy.com

Compliance with Data Protection:

What information we collect about you:

We collect information to provide better products and services to all our service users. We collect information in the following ways:

· The information you give to us: Many of our services require you to provide us with personal information as part of our client registration, appointment booking or marketing processes. When you sign up to receive any of our products or services we will ask you for information such as your name, email address, residential address or telephone number.

· The Information we get from your use of our services: We collect information about the services that you use and how you use them, like when you visit one of our clinics or visit a website that uses our advertising services or view and interact with our ads and content.

The types of personal information we use may include:

· Personal details such as names, addresses, telephone numbers

· Family details for example next of kin

· Education, training

· GP details

· Employment details

· Financial details

· Services, for example, details of services accessed or offered by providers

· Lifestyle and social circumstances

· Physical and/or mental health details

· Details held in the client’s records, where we hold or manage the clients’ records

· Responses to surveys, where individuals have responded to surveys sent by FitFab Therapy

Our legal basis for collecting and processing this data is because you have either given us consent to process this data as part of the provision to you of the services purchased by you or because the processing of your data is necessary for providing you with clinical treatment.

Personal information from you about others:

Through your use of our services, we may also collect information from you about someone else, such as friend referrals. If you provide FitFab Therapy with personal information about someone else, you must ensure that you are authorised to disclose that information to FitFab Therapy and that, without FitFab Therapy taking any further steps required by applicable data protection or privacy law, FitFab Therapy may collect, use and disclose such information for the purposes described in this Policy.

This means that you must take reasonable steps to ensure that the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, FitFab Therapy’s identify, and how to contact FitFab Therapy.

How we use the information we collect about you:

Your information may be used to:

· Check and report internally how effective the products and services FitFab Therapy offers has been.

· Investigate complaints, legal claims or important incidents

· Make sure FitFab Therapy continues to meet our clients’ needs both now and in the future

· Review the care provided to make sure that this continues to be of the highest possible standard

We may keep your information in written form or on a computer. Whenever possible all information that identifies you will be removed. Our legal basis for collecting and processing this information is our legitimate interests in knowing more about our clients’ health and lifestyle in order to provide the best and most suitable treatment possible.

FitFab Therapy uses an external patient booking and clinical note taking system – Cliniko – you can view their privacy policy here https://cliniko.com/policies/privacy .

FitFab Therapy also uses an external email generator – MailChimp – you can view their privacy policy here https://mailchimp.com/legal/privacy/ .

Our legal basis for collecting and processing health-related information obtained from our clients (special category data) is because the processing of your data is necessary for providing ‘best practice’ clinical treatment and aftercare. This may include contacting clients to discuss; rehabilitation exercises, injury progress, future treatments or other services which FitFab Therapy offer that can be reasonably included in a treatment plan to improve the clients’ health.

Sharing your information:

There are a number of reasons why we may share your information. This can be due to:

· Our obligations to comply with current legislation

· Our duty to comply with a Court Order

· You have consented to disclose

FitFab Therapy will not sell your information to any third party organisation. We will also not share your information with any third party except as stated in this Privacy Policy or as required to provide our service to you or to fulfil our contract with you. If your information is shared with statutory bodies/other organisations to enable them to fulfil their statutory obligations, the information will only be shared where there is a statutory obligation to do so or you have given explicit consent to the processing of this personal data for one or more specified purposes.

Cookie Policy:

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use both session and persistent cookies on our website.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) We use a cookie to; recognise a computer when a user visits our website; validate authenticated users sessions

Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 47) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 52), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 52), you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".

Deleting cookies will have a negative impact on the usability of many websites.

Information Security:

We are committed to protecting FitFab Therapy and our service users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. We do this through:

· Encryption of many of our services using SSL

· We review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorised access to systems

· We restrict access to personal information to FitFab Therapy employees, contractors, and agents who need to know the information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined, their contract terminated or appropriate legal action taken if they fail to meet these obligations.

Everyone working for FitFab Therapy is subject to the common law duty of confidentiality. Information provided in confidence will only be used for the purpose advised and consented to by the service user, unless it is required or permitted by the law.

Transparency and choice:

People have varying privacy concerns and our goal is to be as clear and transparent as possible with regards to the information we collect so that you can make choices about how this is used. You can:

· Adjust/update your preferences with regards to how we market our products and services to you by contacting info@fitfabtherapy.com

· Set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us

Changes to the FitFab Therapy Privacy Policy:

The Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to FitFab Therapy. The date of the most recent revision will appear on the top of this page. If you do not agree to these changes, please do not continue to use this website or submit your personal information to FitFab Therapy. If changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice which may include email notifications of Privacy Policy changes.

Contacting FitFab Therapy:

Please send all requests for deleting your information, requests for copies of personal information held by FitFab Therapy and questions about this Privacy Policy and Cookies Policy to our Data Protection Officer at info@fitfabtherapy.com

Resources and Further Information